Office Policies

Thank you for choosing Total Primary Care as your primary care specialist. We welcome you! We are committed to providing the finest personalized and professional care possible for our patients. We hope the following information will help you answer some of your questions and help you understand how our office operates.

Office Hours

Monday through Thursday 8:30 am to 4:30 pm
Friday 8:30-2:30 pm
We are closed for lunch from noon to 1 pm.

Scheduling Appointments

Appointments can be scheduled by phone or in person at the office. We ask that all patients arrive 15 minutes before scheduled time.

Patients arriving late for their appointment will be rescheduled and may be subject to a cancellation charge so please contact the office ahead of time if you can not make your appointment time.

Cancellation Policy

We realize patients may need to change their appointments, however, we require a 24-hour notification of cancellation for appointments so we may offer that time to another patient. If you fail to cancel, you may be billed for the scheduled time.

After Hours

Prescription refills, appointment scheduling, and lab/test results should be handled during routine office hours.

If you have a life-threatening emergency, call 911 or go immediately to the nearest emergency room.

We recommend NextCare Urgent Care on Shea and 74th St for minor emergencies or refills when we are not available for you. They are open between 8am-8pm weekdays and from 8am-4pm on weekends.

Payment

Payment will be requested at the time of service for all services which are non-covered or determined to be patient’s responsibility, including co-payments and deductibles. We will kindly reschedule your appointment if you do not have your co-payment. Methods of payment accepted include cash, debit, Mastercard and Visa. We do not accept personal checks.

Insurance Claims/Billing

Total Primary Care, PLLC participates with most major insurance carriers. As a courtesy to our patients, we will file insurance claims for those insurances with which we participate. If the patient fails to provide us with all the correct information, they are financially responsible for the office visit charges. Please remember, any amount not covered by insurance is ultimately the patient’s responsibility. A list of the major insurance companies we participate with is located on our website,but please contact your insurance company to confirm that we are still participating.

The agreement of the insurance carrier to pay for medical care is a contract between you and your insurance company. Any amount not covered by your insurance company is your financial responsibility. This includes co-payment, co-insurance and deductibles.

Dr. Ahmann is a primary care provider; therefore, some insurance companies may require you to make us your PCP in order for us to treat you.

Medication Refills

Patients may be given (with some exceptions) medication prescription refills for six months at a time.

** We do not manage chronic pain for long-term, as chronic pain patients should be cared for by a Pain Management specialist.

We will not be authorizing refill requests from your pharmacy. Please take the “no refill”” message on the prescription bottle as a reminder to schedule your next office visit. If lab tests are required, please mention it when you schedule your appointment.

Please understand that this policy is for the safety and in your best interest. We care enough to be sure that you are being treated properly for your ongoing medical care.

NEW PATIENTS: Under no circumstances will our office refill medications without records being received directly from your previous doctor’s office.

Referrals

When your provider suggests a specialist evaluation or diagnostic testing that requires a referral, we will make every effort to provide this for you as soon as possible. Some referrals require insurance preauthorization and cannot be processed immediately. Insurance guidelines prohibit us from backdating referrals. We require three business days for the processing of routine referrals.

Medical Forms

There will be a fee charged for filing out a variety of health related forms. The fee will be $25.00. Forms cannot be filled out while you wait. We need 48 hours to fill out most forms.

Total Primary Care | 9188 E San Salvador Dr. #201 | Scottsdale, AZ 85258

Phone: (480)305-5640 | Fax: (480)361-5904